Shipping policy

Last updated: 2026

Overview

This Shipping Policy applies to all orders placed through Amor By Tammy, operated by Face Amor Inc. We are committed to processing and shipping orders in a timely and transparent manner.

Processing Time

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

Processing time refers to the period required to prepare, pack, and dispatch your order. Processing times may be extended during peak periods, promotions, or due to unforeseen circumstances.

Shipping Methods & Rates

Shipping rates and delivery options are calculated at checkout based on:

Shipping destination
Selected shipping method
Order size and weight

All prices are displayed in Canadian dollars (CAD) unless otherwise stated.

Estimated Delivery Time

Delivery times vary based on your location and the shipping method selected at checkout.

Please note:

Delivery timelines are estimates only
Carrier delays, weather conditions, or customs processing may affect delivery
We are not responsible for delays once an order has been handed over to the carrier

Shipping Destinations

We currently ship within Canada.
If international shipping becomes available, this policy will be updated accordingly.

Order Tracking

Once your order has shipped, a confirmation email with tracking information will be provided when available.

Please allow up to 24 hours - 48 hours for tracking updates to appear after dispatch.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

Amor By Tammy / Face Amor Inc. is not responsible for:

Orders delayed or lost due to incorrect or incomplete addresses
Additional shipping charges incurred as a result of address errors

Returned or undeliverable packages due to address errors may require additional shipping fees to be resent.

Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Amor By Tammy / Face Amor Inc. is not responsible for lost or stolen packages.

If your tracking shows delivery but you have not received your package, please contact the carrier directly.

Damaged Packages

If your order arrives damaged:

Contact us at info@face-amor.com within 5 business days of delivery
Include clear photos of the damaged packaging and item

Please refer to our Refund & Return Policy for eligibility regarding exchanges.

Shipping Fees

Shipping fees are non-refundable.

If an order is refused or returned to sender due to an incorrect address or failure to receive delivery, the customer is responsible for any additional shipping charges.